Fake Orders and the Crisis of Trust in the Digital Ecosystem

In recent days, I have refocused my efforts on taking delivery orders through the ShopeeFood platform. However, the same irony has reappeared — fake orders.
Orders come with illogical values, and upon closer inspection, they turn out to originate from accounts with suspicious identities. As a result, driver-partners’ balances are sacrificed, work motivation declines, and trust in the platform’s system begins to erode.

The phenomenon of fake orders is not merely an operational issue, but an ethical one — a matter of digital integrity and platform accountability. Amid ongoing campaigns for efficiency and market expansion, there remain critical security gaps that enable deliberate fraudulent acts. Phone numbers such as +6282118461877 and +62895401062449 are just a few examples of manipulative practices that have harmed many partners in the field.

As a preventive measure, I have taken the initiative to clear my ShopeeFood balance to avoid becoming a victim of unreasonable Cash on Delivery (COD) markups. Yet, how long must such individual safeguards continue to be the primary line of defense in the absence of robust systemic protection from the company?

This situation should serve as a collective reflection for Shopee Indonesia:

1. Has the order validation system been sufficiently secure to protect driver-partners?

2. Why are repeated fraud reports often left unaddressed or handled without urgency?

3. How does the company ensure a fair balance between the interests of users, merchants, and drivers within a healthy and just ecosystem?

Digital platforms must not only pursue scalability but also uphold ethics and social protection in the digital sphere. When partners’ trust is neglected, the very foundation of the trust-based system itself begins to collapse.

This is not merely an emotional outpouring from a driver-partner, but a call for policies and algorithms that prioritize humanity — for behind every small motorcycle icon on the map lies a person who works, hopes, and strives.

Note: The scammers using the numbers +6282118461877 and +62895401062449 remain active. Caution and follow-up action from @shopee_id are strongly advised.

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