Shared Responsibility in the Supply Chain of Commerce

In the process of buying and selling, three key parties are intrinsically connected: the seller, the buyer, and the delivery agent. Unfortunately, not all parties consistently exercise responsibility, which often leads to complications for others involved.

There are instances in which buyers merely place an order but, when the goods are delivered via Cash on Delivery (COD), they either fail to appear or suddenly refuse to make payment. In reality, the seller has already borne significant costs in preparing the order, and the courier has invested considerable time and effort traveling back and forth. This is by no means an easy task—it demands physical effort, time, and financial resources.

In some cases, delivery agents are forced to deal with inconsistent buyers—those who promise to be home on one day, then ask for delivery on another, or instruct the courier to leave the payment in an unspecified location. Yet, in the end, no resolution is reached, and the goods must be returned. In such situations, all parties suffer losses.

On the other hand, there are also buyers who have already paid online and even prepared a parcel dropbox at their residence, only to be disappointed when the package is carelessly thrown over a wall or into the yard by the courier. This demonstrates that responsibility and professional conduct are also required from delivery personnel.

Most unfortunate are those individuals who genuinely intend to transact in an honest and responsible manner, but are affected by the actions of a few who choose to act negligently.

It is essential that we collectively respect the roles of each stakeholder in the supply chain of commerce. Sellers strive to provide the best service possible, couriers sacrifice their time and physical energy, and buyers are expected to fulfill their commitments. Each party has its own strengths and limitations, but with mutual understanding and shared responsibility, blessings and valuable lessons can be drawn from the process.

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